Knowledge management is the systematic management of an organization's knowledge assets for the purpose of creating value and meeting tactical & strategic requirements; it consists of the initiatives, processes, strategies, and systems that sustain and enhance the storage, assessment, sharing, refinement, and creation of knowledge.
Training Management :The application of knowledge, skills, tools and techniques to training activities to realize the outcome of training.
To improve efficiency by reducing the need to rediscover knowledge.
Improve the quality of management decision-making by ensuring that reliable and secure knowledge, information and data is available through the service lifecycle
Enable the organization to be more efficient and improve quality of service, increase satisfaction and reduce the cost of service by reducing the need to rediscover knowledge
Ensure that staff have a clear and common understanding of the value that their services provide to customers and the ways in which benefits are realized from the use of those services
Maintain a Service Knowledge Management System (SKMS) that provides controlled access to knowledge, information and data that is appropriate for each audience
Gather, analyze, store, share, use and maintain knowledge, information and data of the organization